If you receive a product that has a major defect or manufacturing flaw please contact us within 7 days of receiving the item and we will exchange it for you. If you order the wrong size and want to exchange it we will exchange the item for you after you send the original item back in the same condition it was sent out in. Shipping charges are non-refundable. Please contact us before sending your item back for a return authorization. Contact us at Sale@littlefairywings.com.